MercyCare Uses QR Codes to Improve Response Times for Feedback

Installing a QR code is the next step in a network-wide procedure to get confidential feedback about the quality of care and services provided.

"We received an incredible 400+ responses, which allowed us to gather extremely valuable information and feedback that will support continuous improvement," a representative for MercyCare stated.

"As we reviewed the feedback, it was clear there was a need for a more effective, ongoing complaints, compliments, and feedback process."

Families will be able to swiftly and simply submit confidential feedback at any time by scanning the QR codes, which will be placed in the center foyer next to the sign-in area.

The link is moreover posted to Xplor Comms to guarantee that this procedure is fair to individuals who could have difficulties accessing a QR code.

MercyCare implements QR codes to support feedback response times

To ensure that they are swiftly handled, serious complaints or concerns can still be made directly to the relevant service by using MercyCare's Family Grievance Process.

According to MercyCare, feedback is crucial as it enables the provider to acknowledge its successes and pinpoint any areas that could require additional focus.

The provider anticipates that families will find it simpler and more convenient to share their experiences through this process.

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